Q: Why can’t I contact you via phone?
A:
We have given the phone option a lot of thought and careful consideration and have decided against having a customer phone line at this stage. The reason being the extra costs which can be quite substantial which will affect our low pricing on all products. The phone option is something we will review periodically. Rest assured, if you have any queries that can’t be answered on our FAQ page please contact us and a customer service representative will reply within one business day.
Back to Top^Q: How long will it take for my product (s) to be shipped?
A:
95% of orders will be shipped from our distribution centre within one business day of payment being received and processed.
Estimated Australia wide shipping times:
| QLD: |
1 - 5 business days |
| NSW: |
2 - 7 business days |
| VIC: |
2 - 7 business days |
| SA |
2 - 7 business days |
| WA: |
3 - 10 business days |
| TAS: |
3 - 10 business days |
| NT: |
4 - 10 business days |
Back to Top^Q: Is your website secure?
A:
Absolutely. Your personal details are secure, we use a 128 Secure Socket Layer (SSL) in payment and personal detail screens. You will notice a padlock in the bottom corner of your screen, this indicates that you are operating in a secure 128 bit SSL zone.
In addition to your security, all payment details are handled through a secure gateway to our banking partner Westpac Banking Corporation. Westpac Banking Corporation uses the latest technology available to ensure your details are secure.
Back to Top^Q: My item arrived damaged what do I do?
A:
Save Easy Australia Pty Ltd does its utmost to ensure when packing your items we pack with the best material and in the best way to avoid any damages or breakages. However, this may occasionally occur due to unforeseen circumstances. In the event that a product does arrive damaged, please contact us within 48hrs to make us aware of the problem. In your email please advise us of the fault and your invoice number for the item (s). Please don’t worry as we will work out a speedy and suitable solution for your replacement product.
Back to Top^ Q: What payment methods do you accept?
A:
Credit Card payment methods offer a faster order delivery however; we also accept these forms of payment.
Master Card
Visa Card
American Express
Paypal
Bank Deposit
Bpay
Bank Cheque
All the payment methods are displayed in more detail here
Back to Top^Q: Can I pick up my items from your warehouse?
A:
No sorry, our warehouse is not set up for this service, our speedy delivery service means you will receive your product promptly and at a minimal cost.
Back to Top^Q: Does your price include GST?
A:
Yes, all of our pricing displayed on our website includes GST. All pricing is in $AUD.
Back to Top^Q: What if I am not at home at time of delivery?
A:
No problem, most of our items are shipped through Australia Posts Corporate Division “E Parcel”. This means if you are not at home at the time of delivery you will be left a slip in your letter box or in your front door to say that a delivery was attempted and the location of where your order can be picked up from. This will usually be your local post office.
Back to Top^Q: Can I get my item (s) delivered to my PO Box?
A:
Unfortunately we cannot deliver to a PO Box. However we can deliver to your home or even your work address. We can deliver to almost any physical address in Australia.
Back to Top^Q: How much will the shipping cost be on my order?
A:
We currently offer FREE shipping on all orders over $60 Australia wide. For all order under $60, we have a flat rate shipping fee of $8.95 on all orders inside Australia.
Back to Top^Q: If I buy 2 items, will I pay twice the shipping charge?
A:
No, We currently offer FREE shipping on all orders over $60 Australia wide. For all order under $60, we have a flat rate shipping fee of $8.95 on all orders inside Australia, no matter how many products you buy
Back to Top^Q: Can I track my items?
A:
Yes, upon completion of the payment process you will receive an email from us with the invoice and tracking number. All you have to do is click the link attached and this will take you either directly to Australia Post E Parcel tracking screen or Direct Freight Express tracking screen.
Back to Top^Q: How do I get an invoice for my order?
A:
Once your payment has been accepted and confirmed you will receive your invoice via email account along with shipping and tracking details.
Back to Top^Q: How can I view my current and previous orders?
A:
Simply log into your account and go to 'previous orders' and you can view all pending or completed orders. There is also the option available for you to print these transactions.
Back to Top^Q: What if I have forgotten my log in details?
A:
Simply go to the log in screen, go to 'I have forgotten my password' enter your email address and answer the secret question and your password will be emailed to you.
Back to Top^Q: Can I get a refund if I have changed my mind about a product?
A:
Absolutely. Save Easy Australia Pty Ltd offers a 14 day money back guarantee! So if you buy an item and then for one reason or another realize you no longer want the item simply contact us with the relevant details and we will get your money back ASAP! Please read the money back guarantee terms and conditions at here. Conditions apply.
Back to Top^Q: How do I subscribe to your newsletter?
A:
Simply go to the newsletters page select the type of newsletter you want and enter your email address and you will receive fantastic weekly or daily offers that are sure to save you even more money.
Back to Top^Q: How do I unsubscribe to your newsletter?
A:
click on the 'unsubscribe' link in your email at anytime to be removed from the mailing list. Alternatively you can contact us and we can unsubscribe you.
Back to Top^Q: Do you supply outside Australia?
A:
No, currently we only offer and ship goods within Australia.
Back to Top^Q: I am new to your site and want to create an account?
A:
WELCOME! Just go to the registration pageand complete the required information and within no time you will be saving time and money.
Back to Top^Q: Can I choose the day my item can be delivered?
A:
Unfortunately no, the delivery date will be according to the transport company’s schedule. If you have any special instructions regarding delivery times please add your comment in the space provided on the payment screen and we will do our best to accommodate your needs.
|
